SOOTSHOOT (“we”, “our”, or “us”) respects your personal privacy and is committed to protecting the confidential information you share with us. This Privacy Policy outlines our data handling procedures for visitors and shoppers on sootshoot.com.pk.
1. Information We Collect
When you browse our catalog, register an account, or place an order, we may collect the following details:
- Contact Details: Full name, telephone number, WhatsApp contact, email address, and physical shipping address.
- Bespoke Tailoring Sizing: Body measurements (collar, chest, sleeve length, kameez length, waist, inseam, etc.) required to customize and stitch garments.
- Transaction Details: Order history, items purchased, and chosen payment method. We never store credit or debit card numbers on our servers.
- Technical Information: IP address, browser type, and device information to optimize mobile rendering and website loading speeds.
2. How We Utilize Your Information
Your data is utilized exclusively for legitimate business purposes:
- Processing and fulfilling your orders, tailoring garments, and dispatching courier packages.
- Communicating order status updates, tracking numbers, and customer service inquiries.
- Maintaining your profile measurements for convenient re-ordering of custom garments.
- Enhancing website security, preventing fraudulent activity, and improving shopping experience.
3. Sharing with Third Parties
We uphold strict confidentiality. We do not sell, rent, or trade your personal information to third parties. Data is shared strictly with essential service providers necessary to fulfill your order, including:
- Courier and logistics companies (TCS, Leopard, PostEx) for physical package delivery.
- Secure payment gateways and banking partners to process transactions.
4. Data Security
Our website utilizes enterprise-grade SSL (Secure Sockets Layer) encryption to protect all data transmissions between your browser and our servers. Firewalls and strict administrative access controls prevent unauthorized access.
5. Your Rights
You have the right to review, update, or request the deletion of your personal account information and saved measurements at any time. Simply contact us at info@sootshoot.com.pk.